Covid-19

We are excited to welcome you back to Riverbend Resort. Keeping you safe, while providing a great experience during these unique times, is our commitment to you.

Our resort is located on 16 natural acres running along the beautiful Englishman River. There are walking trails leading you to Top Bridge Provincial Park and to the beach at Rathtrevor Provincial Park.

 

Our Cottages are individually spaced and nestled amongst the trees in a natural environment.                            The large full-service RV Sites allow you to relax and unwind in your own “home away from home”. 

What to expect when you arrive

  • The office and other public spaces have signage, spacing, adjusted occupancies, plexiglass shields, sanitization stations and more frequent cleaning of all surfaces & touch points.
  • Our Team Members have all received training on hand hygiene, physical distancing and use of PPE.
  • Early Check-ins and Late Checkouts can’t be guaranteed at this time due to enhanced cleaning and buffer periods in our cottages.

Housekeeping Considerations

In addition to our usual high cleaning standards, all guestrooms:

  • Have received a thorough deep-cleaning.
  • Special attention has been given to disinfecting high-touch points including doorknobs, light switches, remote controls, telephones, toilets, sinks, faucets, garbage cans, etc.
  • All linens, including sheets, towels, shower curtains, the 3 sheet bedding system is used so that linens are changed and laundered fresh for every guest arrival to industry standard.
  • Some cookware items may have been removed and are available upon request.
  • In-room collateral (magazines, promotional materials, etc.) have been removed to reduce common touch points.  For local information please contact our office team to help you with your questions
  • Our vacuums have HEPA filters to capture microscopic particles including pollen, dust, bacteria and viruses.

During your stay

  • To reduce risk and promote safety for you and our Team, Housekeeping will not be providing daily cleaning service during your stay.
  • We are happy to exchange items during your stay. Please contact the office so that we may arrange for replacement items.
  • If there is any reason Housekeeping or Maintenance must enter your guestroom, they will wear new gloves & masks while they are there.
  • Any items left behind will be discarded rather than kept in Lost & Found to reduce handling of guest items.

If during your stay there are special considerations required please let our front desk know so that we may have the opportunity to enhance your stay.

Please note:  Operating in this “new normal” economy means adjusting to frequent updates.  The descriptions above are subject to change based on recommendations from Worksafe BC, BC Ministry of Health and the BC Hotel Association.

Riverbend Cottage & RV Resort                                                               For Reservations 

1-924 East Island Highway,                                                                       Toll Free: 1-800-701-3033

Parksville, BC                                                                                                Phone: 250-248-3134

CANADA, V9P 1R6                                                                                       Email: riverbendresort@shaw.ca

                                                                                                                          Web: www.RiverbendResort.bc.ca




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